Rosie,
Thank you so much for your honest feedback—and we’re really sorry for the experience you had with the pouch. We completely understand your concern.
Due to a temporary supplier delay, we had to use alternate packaging for a short period, and unfortunately, the outer pouch didn’t meet our usual standards. Please rest assured: the Nakee Butter itself remains the same high-quality recipe you know and love, and no additional chemicals or materials were introduced into the product.
The good news is that our original pouch is now back in stock, and all future orders will reflect the packaging you're used to receiving.
We truly appreciate your support and are grateful that you love the butter. If you'd like us to send a replacement from our updated batch, please reach out—we’d be happy to make it right.
With gratitude,
The Nakee TeamThank you so much for your honest feedback—and we’re really sorry for the experience you had with the pouch. We completely understand your concern.
Due to a temporary supplier delay, we had to use alternate packaging for a short period, and unfortunately, the outer pouch didn’t meet our usual standards. Please rest assured: the butter itself remains the same high-quality recipe you know and love, and no additional chemicals or materials were introduced into the product.
The good news is that our original pouch is now back in stock, and all future orders will reflect the packaging you're used to.
We truly appreciate your support and are grateful that you love the butter. Look out for a direct message from me in your email — we’d love the chance to make it right.
With gratitude,
Steffani & the Nakee team